Foster a Culture of Quality Excellence & High-Reliability

We help healthcare organizations deliver on their promise to advance quality, safety, and person-centered patient care 

Who We Work with

Ambulatory Care Providers

Medical Practices

Multi-Facility Hospital Systems

Rural / Critical Access Hospitals

Skilled Care Facilities

Health Insurance Companies

Challenges We Address

Assessing Organizational Culture for Quality Maturity

Implementing Quality Management Systems

Building Improvement Knowledge, Skills, & Abilities

Facilitating Enterprise Quality Strategy Planning

Coaching For Quality Improvement Projects

Spreading and Sustaining of Quality Outcomes

Why We Exist

Our Commitment

Total dedication to achieving your quality, safety, and service goals; leading to increased revenues, improved clinical care, reduced costs, improved satisfaction.  

Our Vision

 

We strive to be recognized as the world’s most efficient, innovative, and influential organization for helping healthcare organizations to become centers of excellence. 

Our Mission

Our mission is to provide superior healthcare coaching, consulting, and training services that achieve a guaranteed 30%(+) improvement in quality and safety indicators, within the first year AND BEYOND.

Organizations That We've Worked With

About Jarvis

Jarvis Gray, MHA, FACHE, CMQ/OE, PMP, CLSSBB

Jarvis is the Founder and Chief Improvement Officer of The Quality Coaching Co.; and offers 12+ years of quality improvement and project leadership experience in the healthcare industry. He has an extensive background in planning and managing cross-functional business operations and technology projects. He is an analytical and a conceptual thinker who effectively partners with organizational leaders to assess opportunities, facilitate strategic decisions, and drive successful implementations.  


Jarvis’ ability to assess complex situations and identify appropriate solutions underscores his ability to gain meaningful insight and follow-up with thorough analysis. He is particularly skilled at group facilitation and enjoys forging consensus among people with diverging ideas and opinions. Jarvis has managed a broad array of projects across a variety of healthcare settings; ranging from inpatient to ancillary services, to primary care settings and more.  


Prior to launching The Quality Coaching Co., Jarvis held many management and senior leader positions centered exclusively on quality and process improvement leadership, project management, and strategic plan execution. Over the past decade, Jarvis has coached 40+ management and executive leaders in quality and process improvement fundamentals; and has amassed over 2,500 hours of course lecture, training, networking events and public workshops that promote foundations of achieving organizational excellence.  


Jarvis earned his Bachelors of Science in Industrial Engineering (BSIE); holds a Master of Healthcare Administration (MHA) degree, as well as a Master of Project Management (MPM) degree. Jarvis is a certified Project Management Professional (PMP) and Manager of Quality & Organizational Excellence (CMQ-OE) through the American Society of Quality (ASQ). He is also a certified Lean Six Sigma Black Belt (LSSBB) and Malcolm Baldrige National Quality Award Examiner.  

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